Owner conversation is the input, veterinary clarity is the output.
VetFlow is the digital intake and communication assistant for veterinary clinics. It chats with pet owners on your clinic's own website, collects exactly what your veterinary team needs, flags situations that may need urgent attention, and delivers your clinic a single, clear, structured case. It never plays vet.
Key Strengths
Case, not chat: ten scattered messages become one structured case with the pet, species, age, what's happening, when it started, and what's being requested.
Urgency with evidence: danger signs are caught by two layers — a fast phrase check and an AI check. Every flag shows the exact sentence behind it.
Instant emergency reply: in a likely emergency, the owner immediately sees your clinic's own emergency instruction and phone number.
Never plays vet: no diagnosis, no medication or dosage advice, never claims a photo proves a disease.
Never books or promises: it only collects an appointment request — your clinic confirms.
Two voices from one conversation: plain language for the owner, short clinical shorthand for your veterinary team. The original message is always kept.
Clinic-approved facts only: opening hours, services, and policies come from content your clinic has approved.
8 languages: Turkish, English, German, French, Spanish, Russian, Arabic, and Persian — including proper right-to-left layout for Arabic and Persian.
Helpful, not a disclaimer machine: clinic info, first-visit tips, and general care info — always brief, never about symptoms.
Returning owners are welcomed back and can pick up the conversation where they left off.
For the Veterinary Team
One Card Per Conversation
- Pet, species, breed, age, concern, key details, urgency with reason, and the requested action.
- Urgency is shown as a flag separate from case status — a case can be both "awaiting review" and "urgent" at the same time.
- Clear roles: veterinarian, nurse, admin. Serious urgent flags can only be resolved by a veterinarian (or a nurse the clinic has explicitly authorized).
- Every important action is logged: who reviewed it, who changed what, and when.
- Staff alerts are sent by email in Turkish (more staff languages coming soon).
For the Clinic Owner
- Fewer repetitive questions, fewer lost enquiries, better-prepared visits.
- Works 24/7 on your clinic's own website. Added with a single script tag.
- Quick setup: clinic details, services, animals treated, hours, policies, emergency procedure, and care instructions.
- Control always stays with your clinic: the assistant never changes your appointment system. Staff confirm everything in their own system.
- Flat monthly fee (see the pricing page for price information).
Safety and Trust
Technical qualities — not claims, rules locked into the code.
17 Locked Safety Rules
Built into the product's code. No setting, screen, or clinic text can loosen them. Each rule has a plain-language description.
Text and Uploads Are Data
Whatever an owner writes is never treated as an instruction, so tricks like "ignore your rules" don't work.
Traceable Urgency
Every urgency flag can be traced back to the exact message, the model used, and the review outcome.
Strict Per-Clinic Separation
Every clinic's data is completely separate from every other's. One owner can never see another owner's conversation.
Abuse and Cost Protection
Message limits, bot protection, rate limits, and spending alerts — with fixed fallback replies that always show your clinic's phone number.
Privacy by Design
Owners are told upfront that they're talking to an AI assistant. Nothing is saved before the first message. Data is never used for advertising.
Hosted in the EU (Amsterdam). Built with GDPR principles in mind. Extensively tested: thousands of automated checks, including hundreds of safety sentences across 8 languages. Built by Koby Soft, the team behind DentFlow and RentFlow, on the same proven platform.
Service in 8 Languages
The owner's own language is followed, with proper right-to-left layout for Arabic and Persian.
Coming Soon
The following are not yet available.
Photos, Videos, and Documents Coming Soon
Factual, vet-facing descriptions of images sent by owners — never a diagnosis.
Clinic Dashboard Coming Soon
Case inbox, urgency flags, case detail, and reply tools.
Plain-Language Vet Replies Coming Soon
Veterinarian replies rewritten into plain language, checked to ensure nothing new is added.
Real Email Delivery Coming Soon
Real-time email delivery of staff alerts.
Pet Profiles and Reminders Coming Soon
Further ahead: pet profiles and vaccination reminders.
Additional Channels Coming Soon
Further channels planned for the future.
Let's talk about how to add VetFlow to your clinic.
Get in Touch →